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Patient Advocate

patient advocate

At Sacred Heart Hospital our patients are very important to us. We want to provide the best possible experience for you and your loved one. To make sure we are meeting your needs, we offer the Patient Advocate Team.

A Patient Advocate acts as a neutral party by serving as a link between patients and the hospital in their expressions of praise or concern so that moral, ethical, operational and care standards are upheld on behalf of patients.  Patient advocates look into and help resolve patient and family complaints. If a patient is not satisfied with their care or if there are communication issues, a Patient Advocate can help. They can also answer patient questions about confidentiality and assist in getting information about the patient's care.

Your patient advocate:

  • Serves as point of contact for complaints, concerns, and positive comments.
  • Promotes patient satisfaction.
  • Serves as a connection between patients, families, hospital and medical staff.
  • Provides feedback from the patient to the hospital staff to improve the patient experience.

We are proud to provide a positive healthcare experience for patients, families, and the community.

To contact a Patient Advocate, Call: 610-776-5555 or email advocate@shh.org.
Sacred Heart HealthCare System | 421 Chew Street | Allentown, PA | 18102 | 610-776-4500 | Copyright 2018 - All Rights Reserved
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