Prime Pick-up

This service provides free transportation to Sacred Heart Hospital in our fully equipped, wheelchair-accessible vans.

Prime Pick-up is available Monday through Friday for the following services: surgery, pre-admission testing, chemotherapy and radiation. For more information, or to schedule a pick-up, call 610-776-5180.

Frequently asked questions about Prime Pick-up:

Q: Are there any restrictions?
A: Prime Pick-up cannot be used for doctor’s appointments. Only one person may accompany each patient on the van, and at least 48 hours notice is required. Hours of operation are 6 a.m. to 6 p.m. If your surgery or procedure is scheduled late in the afternoon, you may need to find alternate transportation home.

Q: How do you arrange for Prime Pick-up?
A: The best way is to tell physician’s office you’ll be using Prime Pick-up for your appointment. When the doctor’s staff schedules your service at Sacred Heart, they’ll inform One Call in our Admissions Department that you’ll need transportation, and you’ll be put on the Prime Pick-up schedule.

Q: What if you decide to use Prime Pick-up later?
A: Call your physician’s office; ask them to phone Sacred Heart and schedule your ride. If you can’t reach the physician’s office, phone One Call direct at (610) 776-5180.

Q: How will I know when the Prime Pick-up van will arrive?
A: Prime Pick-up staff will call you between 4 p.m. and 8 p.m. the night before your procedure. You’ll be given an approximate pick-up time. Wait inside your house for the van on the day of the pick-up. If the driver is running late, or needs additional directions to your house, he or she will call you via cell phone. The driver will knock on your door and escort you into the van. Every effort will be made to accommodate your scheduled procedure if the van reaches the hospital behind schedule.

Q: What do you do if the Prime Pick-up van is more than 20 minutes late and you have not received a call from the driver?
A: You may phone One Call directly at Sacred Heart (610) 776-5180.